2007 Buyer’s Guide Market Research
Moving in less mysterious ways, Steve Downton presents exclusive market research material and reveals the road ahead.
Vendor Profiles
Aspective One London Road, Staines, Middlesex TW18 4EX
Contact: Jeremy Squire
T: +44 (0)1784 410 420
F: +44 (0)1784 410 444
E: jeremy.squire@aspective.com
W: www.aspective.com
Aspective provide solutions that optimize field service performance through specialist consulting, manged services and best of breed technology. Our award winning solutions are based on software from Siebel, Microsoft, ViryaNet, Dexterra, TomTom and MapQuest. Aspective’s 150 expert consultants can provide tailored solutions to boost the efficiency of your field service business.
Astea (UK)
Trent House, Cranfield, Bedfordshire MK43 0AN
Contact: Louise Rowlinson
T: +44 (0)1234 756700
F: +44 (0)1234 757477
E: louise.rowlinson@astea.co.uk
W: www.astea.co.uk
Astea – a global provider of field service and automation software, offers 25+ years experience and domain expertise. Astea's solutions based on the Microsoft .NET framework offer fully integrated functionality to automate all customer interaction within a service delivery company - from Marketing Campaign Management through to Post Sales Service Delivery and Invoicing.
ClickSoftware Europe
270 Bath Rd, Slough, Berkshire SL1 4DX
Contact: Nicola Way
T: +44 (0)1753 503309
F: +44 (0)1753 553127
E: nicola.way@clicksoftware.com
W: www.clicksoftware.com
ClickSoftware is the leading provider of field service optimisation solutions that help you improve the efficiency and effectiveness of your field service operations. ClickSoftware is the recognised leader in the Service Optimisation space with over 100 customers and more than 100,000 service engineer licences sold to date.
Cognito
Benham Valence, Newbury, Berkshire RG20 8LU
Contact: Matt Gregory
T: +44 (0)1635 508200
F: +44 (0)1635 550783
E: info@cognitomobile.com
W: www.cognitomobile.com
Cognito mobile data solutions for field force automation enable companies to transform business processes and achieve effective mobile workforce management. Delivered as a managed service, data communication is routed through a dedicated infrastructure, managed 24/7, that provides complete control, visibility, security and service resilience. The service includes comprehensive support options.
Compaddress
18 Campbell Court, Bramley, Basingstoke, Hampshire RG26 5EG
Contact: Mike Burke
T: +44 (0)1256 884 466
F: +44 (0)1256 884 460
E: info@compaddress.co.uk
W: www.compaddress.co.uk
Compaddress works closely with clients to put in place complete business solutions that tackle the complex issues of modern service delivery head-on. By using our 2serv suite of modules, out aim is to help you manage your service operations more productively and build profitable customer relationships that endure.
Computer Software Group
BRE Complex, Building 16, Bucknalls Lane, Watford, Herts WD25 9XX
Contact: Anthony Harrison
T: +44 (0)1923 686 058
F: +44 (0)1923 686 001
E: anthony.harrison@computersoftware.com
W: www.computersoftware.com/fieldservice
Right engineer, right place, right time! CS Group provides complete service management software solutions designed by service industry experts, using leading edge technology and drawing on over 20 years of experience. We are at the forefront of systems development in the areas of scheduling, mobile data and web-based access, ensuring that the investment you make today will benefit your business for many years to come.
Concorde Logistics
Contact: Andrew Caple
Tel: +44 (0)7712 010 020
E: andrew.caple@concordelogistics.com
Contact: Briege Leahy
Tel: +44 (0)7917 047 111
E: briege.leahy@concordelogistics.com
Concorde Logistics and TechXpress now form part of Unitrans (UK) Group. Our key markets are medical, reprographics, banking, retail and information systems or telecommunications support where the need for reliability, speed of response and flexibility are paramount. Largely usine our own resources, we are able to deliver integrated, customer specific, cost effective solutions.
Hamilton Hall
4 The Windmills, St Mary's Close, Alton, Hampshire GU34 1EF
Contact: Mike Rand
T: +44 (0)1420 548548
F: +44 (0)1420 548549
E: sales@hamiltonhall.co.uk
W: www.hamiltonhall.co.uk
Hamilton Hall has been selling their industry leading LEO Service Management solution for over 23 years. LEO supports the complete service lifecycle from lead generation and project quotation, to service and billing, through to asset disposal. The fully integrated solution includes sales and marketing, asset configuration tracking, contracts, call logging, automatic or drag and drop scheduling, maintenance planning, calibration, reliability analysis, logistics, repair centre, mobile data, customer portals, billing and interfaces to financial systems.
Indus
Britannia Wharf, Monument Road, Woking, Surrey GU21 5LW
Contact: Richard Jones
T: ++44 (0)1483 794045
F: ++44 (0)1483 721166
E: richard.jones@indus.com
W: www.indus.com
Indus works with many companies to deliver solutions that help them achieve world-class performance and significant cost reductions. Our Service Delivery Management (SDM) solutions enable customers to optimize the management of their customers, workforce, spare parts inventory, tools, and documentation – empowering organizations to maximise efficiencies in their equipment, facilities, workforce, and field service operations.
Infor
Needles House, Birmingham Road, Studley, Warwickshire B80 7AS
Contact: Kate Scott
T: +44 (0)1527 496 444
F: +44 (0)1527 496 325
E: kate.scott@infor.com
W: www.infor.com/service
Completeness of integration is the main reason Infor Service Management has become today’s system of choice. Infor deliver a fully closed loop solution with a single integrated database to handle every stage in the daily cycle of an installation and service organisation, designed for management and all departments, including finance, sales, configuration, supply, installation/project management, contracts and SLA’s, on-going maintenance and customer support, full KPI reporting with dashboard view, etc.
Lawson Software
Movex House, Old Power Way, Lowfields Business Park, Elland, West Yorkshire HX5 9DE
Contact: Keith Ricketts
T: +44 (0)1422 377611
F: +44 (0)1422 370371
E: infoce@lawson.com
W: www.lawson.com
In 2006, Lawson Software and Intentia merged to form the new Lawson. We deliver software and implementation services to 4,000 customer sites in manufacturing, distribution and services industries across 40 countries. Our Financials, Human Capital Management, Supply Chain Management, Business Intelligence, Asset Management and industry-specific solutions help customers streamline processes and enhance their business performance.
ServicePower Business Solutions
Petersgate House, St Petersgate, Stockport, Cheshire SK1 1HE
Contact: Derek Crumpton
T: +44 (0)161 476 2277
F: +44 (0)161 480 8088
E: d.crumpton@servicepower.com
W: www.servicepower.com
ServicePower provides optimisation and scheduling solutions for companies with large mobile work forces. We also provide solutions for managing sub-contract workers for organisations who prefer to outsource their service operations. We have customers throughout Europe and north America these include include innovative, world-leading companies such as Avaya, GasForce, GE, Hitachi, Sanyo, Siemens and Bosch.
SPL Sidewinder
6th Floor, Mutual House, 70 Conduit Street, London W1S 2GF
Contact: Derek Brown
T: +44 (0)207 851 6840
F: +44 (0)207 851 6841
E: derek.brown@splwg.com
W: www.splgw.com
Sidewinder a division of SPL WorldGroup helps companies deliver value to both shareholders and customers by enhancing service delivery. Sidewinder delivers advanced real time scheduling solutions and provides services that help companies achieve greater control and visibility of their field service force.
Solarvista Software 18 Atlas Way, Sheffield, South Yorkshire S4 7QQ
Contact: Sales Dept
T: ++44 (0)114 221 1000
F: ++44 (0)114 221 5000
E:
sales@solarvista.com W:
www.solarvista.com
Solarvista specializes in delivering integrated Service Management (Field, Help Desk, Repair Centre), Customer Relationship Management (CRM), Mobile and Scheduling solutions for organizations that market, sell, service and support equipment/assets or provide professional services. Our products are used by companies of varying sizes, from blue chip to SME in over 20 countries.
telent
New Century Park, PO Box 53, Coventry CV3 1HJ
Contact: Leigh Seaman
T: ++44 (0)24 7656 2392
F: ++44 (0)24 7656 4613
E: leigh.seaman@telent.com
W: www.telent.com
telent is an independent communication and network services company formed from the services business of Marconi. Through our extensive experience in large-scale rollouts, network build and integration, and 365x24x7 support and maintenance, telent is fully able to support your managed service needs across IT and electronics, through utilities, retail and consumer markets.
Touch
Chartwell House, 1 Ivy Road, Aldershot, Hampshire GU12 4TX
Contact: Andrew Davies
T: +44 (0)870 224 0386
F: +44 (0)870 224 0387
E: enquiries@touchlogistics.co.uk
W: www.touchlogistics.co.uk
Why partner with Touch? A typical technical courier company offers an owner/driver with limited technical skills, is call volume focused, and managed by an ex-logistics/courier provider. Touch was established three years ago to fill a niche in the on-site maintenance market. The core of our business model utilises our skills and experience, to empathise with the challenges faced by our customers, to be a trustworthy partner. Our value proposition is not based on deploying cheap resources but using superior capabilities.
Triage Services
Ardent House, Gatesway, Stevenage, Herts SG1 4XB
Contact: Stephen Holmes
T: +44 (0)1438 213000
F: +44 (0)1438 213019
E: holmess@triage-services.com
W: www.Triage-services.com
Triage Services is the UK's most experienced provider of IT repair services. Headquarterd in Hertfordshire with repair centres throughout the UK. Triage supply a comprehensive set of repair and logistics solution to many of the UK's blue chip corporates. Innovation and investment are our key drivers.
