For further information on any of the topics being covered please contact:
Dennis Flower - Editor, 0207 921 8418, dflower@cmpi.biz
2008 Features:
JANUARY / FEBRUARY
Mobile Data
As well reaching out to and providing protection for the remote lone engineer, mobile data communications allows front office systems to touch the customer directly and in person. By offering instant cash savings these systems remain popular, but with applications that empower the engineers, information that enthuses the customer and visibility that pleases the manager, mobile data is high on the service manager’s investment agenda.
MARCH
Service Management Systems
Automated processes drive efficiency but creative application of this technology drives service improvement. How are the industry’s best performing companies using this software? Is best of breed the best? Will software ever be a service? These issues and more come under the spotlight.
APRIL
Tracking and Telematics
The automatic communication of location and other crucial management data from remote engineers is increasingly popular with managers. As part of an overall fleet management solution, tracking can make providers more responsive to customers’ needs as well as more efficient.
MAY
Logistics and Inventory Management
With much of the world going virtual, the service community still has to deal with the physical world of stock – sourcing it, storing it, moving it to a customer’s site and, of course, removing and disposing of it. We will look at the latest high tech computer solutions and real world services that can reduce cost and improve service levels.
PLUS: Service Management 2008 Mobility Supplement
Mobile communications, data capture, real time management information – these are critical functions for all service managers but this is also a fast moving set of applications and keeping up is a real challenge. Drawing on Service Management’s bi-annual survey of the industry’s perceptions, investments and results from mobility investments, this supplement will bring some sharp focus and real insight.
JUNE
Scheduling and Optimisation
Scheduling is not about controlling your engineers – it is about optimising this expensive resource to deliver the best possible customer service at the most efficient cost. This change in perception has led to a reappraisal of these systems from big company vanity systems to practical service tools for businesses of all sizes.
JULY / AUGUST
Training and Recruitment
Reshaping the profile of your engineering team to fit the requirements of a modern service business means good focused training and targeted recruitment. This issue will take advice from some of the leading practitioners and explore the best practice of some major providers.
PLUS: SME 2008 Preview
Quite simply Service Management Europe is the biggest gathering of field service related technology and thinking anywhere in the world. In this issue we will give an advanced insight into what will be on offer both from the exhibitors and from the content programme.
SEPTEMBER
Repair, recycling and disposal
Regulation, public pressure and saving money – there are three good reasons why service providers need to be concerned about the issues surrounding faulty equipment returns. What must be done, what should be done and what is profitable to do will all be explored in this feature.
PLUS: SME 2008 Show Issue
The world’s premier field service industry showcase, Service Management Europe’s exhibition and seminar programme presents solutions, ideas and information to help managers create strategies that make a real difference. We will preview the vendors, the products, the seminars, the briefings and help managers get the most out of their visit. This year the show runs alongside Call Centre Expo incorporating the Customer Experience providing even more reasons to attend – we will look at this new partner and what it offers.
OCTOBER
Fleet Management
To many customers the engineer in a van embodies the service supplier – and their major cost base. Running it efficiently is key – minimising miles, service costs and repairs – while looking the part, being properly equipped and delivering as required. We look at this under-rated area including vehicles, data communication and satellite navigation.
PLUS: SME 2008 Show Review
Reviewing all of the highlights, launches and activity from the industry’s only dedicated event.
NOVEMBER
Mobile Computing Hardware
Data is the lifeblood of the service business and capturing it at source in real time is a real and practical proposition. Those that do are reaping the benefits. There is a diverse range of hardware to look at and we also look at how the industry is using it.
DECEMBER
Service Management Buyer’s Guide 2009
A trusted guide from a trusted source – this buyer’s guide is well respected because it covers all the major sectors, has all the major vendors and draws on exclusive research and content from the industry’s only focused magazine.
